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"With modern technology constantly changing, it can be difficult to keep up with. We're here to bridge the gap." - Mike Peterson

    Our founder, Mike Peterson, started Computer Medics in 1999 as a sole proprietor out of his home office in Fort Myers, FL.  He saw a growing need for onsite computer repair and training, especially among older adults who were just beginning to purchase computers.  The business name was chosen patterned after the old time doctors who made house calls, which some of the older seniors could recall.  Mike built the business through offering computer classes and technology seminars in different retirement communities, coupled with superior customer service and dedication to “going the extra mile.”  

    The first major milestone came in 2005 when Mike moved the business to Briarcliff, still operating out of his home, but on a much larger property among other service businesses.   During the next few years, the business grew rapidly, but it never lost sight of superior customer service, such as answering phone calls, scheduling appointments quickly, and creating an environment where the customer's questions would be answered in plain English and not technical jargon.

    In 2007, Computer Medics began to offer remote assistance support. We anticipated this change would become widely accepted and loved by our customers.  This service was made available to local residents as well as those with Northern summer homes. Florida's businesses are dictated by the change in seasons and Computer Medics is no exception. This new remote support offering helped smooth out the seasonal nature of the business and made it stronger.

    Over the next few years, Mike saw the growing need for customers who wanted to drop off their computers for repair and began to build the inshop business.  However, in 2013 the large influx of customers at Mike’s home necessitated a move to a retail location. Metro Parkway provided Computer Medics with a new place to call home.

    Later, Mike saw the growing need for business to business computer and networking support and decided to create a new business division dedicated to their special support needs.  Additionally, he recognized the need to provide faster guaranteed turnaround times for inshop service and priority onsite service appointments.  This proved to be a great success and added greater customer service.

    Today, Computer Medics takes pride and pleasure in providing superior customer service by offering guaranteed, prompt, professional, and reliable computer and networking support for home and business clients via onsite, inshop, and remote service.


Mike Peterson

Owner - President
Since 1999

Scott Lucas

Commercial Support Technician
Since 2005

Alan Fidler

Commercial Support Technician
Since 2009

Bobby Belton

Residential Support Technician
Since 2010

Stephen Sullivan

Residential Support Technician
Since 2013

Ross Wagner

Residential Support Technician
Since 2014

Justin McNeill

Sales and Marketing
Since 2016

Matthew Lewis

Remote Support Technician
Since 2017


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February 2018

Letter from Mike Peterson (Owner) 

    Welcome to another Computer Medics Monthly Newsletter full of useful computer news and information. Please call us if you have any questions. We are always ready and willing to help you with all your computer questions. If you are a winter resident, please call us before you head back up north. Or call us this summer and we will help you with our Remote Assistance Support.

Computer Maintenance

    People are always asking us, "How often should I have my computer cleaned and updated?" We always respond with, "How often do you use your computer?" This will dictate the interval of cleaning and updating. If you use the computer every day, then you should have it cleaned and updated every couple of months. If you use it occasionally, then every 6 months. No computer should go more than a year without cleaning and updating. That is why we give every customer who buys a computer from us a complimentary checkup 1 year later. After the cleaning we will ask them to call us at the end of the next year so that it becomes routine. This process can be done remotely and typically takes about 30 minutes to 1 hour. It can also be done on-site or in our workshop. The consequences of not having the system cleaned and updated can be slowness, popups, lockups, shut downs, virus infections, malware infections, loss of data, etc. Please call us if you have any questions about cleaning and updating. We also have Managed Service Plans where we take care of the cleaning and updating, giving you the ultimate piece of mind.

Computer Scams

    Those of you who are regular Computer Medics newsletter readers will recognize the dangers of computer scams and the pain and headaches they can bring. Unfortunately, we still receive 5-10 calls per day from people who claim they have been scammed or we recognize that they are about to be scammed. The most common scams are popup advertisements on websites. The websites themselves can be legitimate (i.e. Facebook, Google, Yahoo, Comcast, etc.) however, they generally do not regulate the source of the ad content. Just visiting the site can cause the message to appear if a certain ad loads. After this happens you will typically see a window with warnings such as "your computer is infected" or "you have visited a website with illegal content" or "we have detected many problems on your computer." You will then be invited to click on a "Scan Now" button or call a 1-800 number. If you do either of these things, additional malicious software may be installed and/or a scammer will attempt to gain access your computer. Next, your data may become encrypted (locked) or your computer will start acting erratically. The final step will be for the scammer to collect a credit card number to resolve the "issue" that they created.

    If you stop and call us, we will confirm whether or not the message is a scam and help you remove the threat. If it caught early enough, simply rebooting the computer could be enough. Otherwise, we will help you remove the scam via remote, in-shop, or on-site service. And as a reminder, if you have one of our Managed Service Plans, remediation of any infection is included. Please call us if you have any questions.

Removing detrimental and unneeded programs

    One of the things we do during a typical computer cleaning is to remove unwanted programs from the computer. The average person is unware of all the software that is pre-installed with a new computer or software that accumulates over the years. That is where our 20+ years of experience can be used to spot the detrimental and unneeded programs and remove them. This will result in the computer booting and operating much faster, with less popups and error messages. Please call us if you have any questions about whether a program should be removed. There is no charge for this kind of question over the phone. However, if you want us to connect to the computer and go through your list of programs, normal remote rates will apply. This is a short list of programs we have removed over the last month from our customer's computers. Of course, there are hundreds of other detrimental and unneeded programs out there.

Detrimental and unneeded programs

    1. or Ask Jeeves (Search tools)

    2. Bonzi Buddy and (Applications)

    3. ISP webmail applications (Comcast/Centurylink/ATT/Hughesnet, etc.)

    4. Antiquated email providers and their applications (Juno, Earthlink, Rocketmail, NetZero, Netscape, ATT/SBCGlobal, etc.)

    5. AOL (Dial up service and desktop applications)

    6. Discontinued applications (Picasa, Windows Live Mail, MS Money, MS Works, etc.)

    7. Microsoft Outlook with webmail providers (Gmail, Comcast, Yahoo, Hotmail, etc.)

    8. Outdated versions of Microsoft Office (Anything older than Office 2010)

    9. Outdated versions of Flash, Java, and Silverlight.

  10. Outdated web browsers (Internet Explorer, Google Chrome, Firefox, Safari, AOL, etc.) 


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Letter from Mike Peterson

    At Computer Medics, we have made it through the first wave of returning October-November snowbirds and tourists and are preparing for the real Snowbird and Tourist Season which will hit us with a vengeance at the first of the year. In addition, many people are gone for the holidays or spending time with family and friends here. This makes it a perfect opportunity for our customers to take advantage of this temporary lull to get their computers cleaned, checked, upgraded or replaced. In addition to the normal computers we sell for Christmas, we would like to make you aware of other gift giving opportunities for yourself or your loved ones. First, we have gift certificates for remote assistance service, 3 blocks for $100 ($20 off), or 7 blocks for $200 ($80 off) as well as regular gift certificates that can be used for any of our services. Second, we have new managed service plans that many people are taking advantage of. Our first plan, the "Cyber Security Service Plan" is $25/month. This includes subscriptions to Malwarebytes Cloud and CCleaner Cloud. Malwarebytes Cloud will proactively block any malware and CCleaner Cloud will periodically remove "junk" from your computer making it run faster. CCleaner Cloud will also notify us of any potential hardware issues which we will pass along to you. In the rare case you get an infection, we will take care of cleaning the computer and fixing the issue. Our second plan, the "Maintenance Service Plan" is $40/month. This plan includes all of the benefits of the "Cyber Security Service Plan" plus free hardware diagnostics and repair labor. We guarantee basic computer and peripheral functionality (for hardware that we setup). Please call or email us if you have any questions about our services or any other general computer or technical question. We are here to help you use technology in a more productive way.

New Comcast Email Interface

    We would like to make our email customers aware of the New Modern Interface that Comcast will be introducing in the near future. These "new" features are mostly available from other web-based email providers like and First, the Inbox Views will allow you to customize the look of your inbox, so you can see a list of your emails, your folders, contacts and preview your messages. Second, the column heading text will be replaced with icons (Print, Date, Reply, Forward, etc). Third, they will introduce Super Simple Searching which allow you to search the text of any email. Fourth, Conversation View will group related emails together into a "conversation." If you have questions about Comcast email or any other computer questions, we invite you to call us first before getting frustrated. We can answer many of your questions for free.

Microsoft Music Store and Groove Music Streaming

    We would like to make our customers aware of the decision Microsoft has made to close the Music Store available through the Windows Store. If you have purchased music through the Music Store, you will need to download it to your computer before 12-31-2017. They are referring people to Spotify for future streaming and music purchases. The Groove Music App will still be available as a stand-alone music player (like Windows Media Player).
Microsoft OneNote for Medical Information

    You may want to try using Microsoft OneNote to store your medical information such as your contact info, doctor info, medicines and health history. You can configure a wallet-sized printout to carry with you in your wallet.
Windows Mail App does not allow Contact Syncing

    Some people have stumbled across the Windows Mail App in Windows 8 and 10. When they try to use it, they are disappointed when they find out their contacts will not sync between their computer and other devices (ie. Tablets and Smart Phones). This is because email services typically use POP or IMAP to access email, which does not allow contact syncing. If you would like this feature you will need to use web-based email services and not an "app."
Consider upgrading the speed of your Internet Service

    We frequently get calls from our customers who say their computers are "slow." After a thorough diagnostic, we find out the actual problem is the speed of their Internet. Internet speeds can vary from 0.76 Mbps (Megabits per second) all the way to 1000+ Mbps. The speed people choose is the function of their ISP (Internet Service Provider) and the price they are willing to spend. For example, those who have chosen Centurylink as their ISP can purchase a speed range of 0.76 to 30 Mbps. Those who have chosen Comcast as their ISP can purchase a range of 3 to 300 Mbps. And some people have private ISP's in their communities (Windstream, T3, Summitt, etc.) that can range from 0.76 to 1000 Mbps. Prices can vary from $20/month to $500/month depending on the speed. When a customer calls us, we make sure they are receiving the speed they are paying for. We will ask them to look at their bill to see what speed they are paying for. Then we run a speed test to verify their speed. If their speed is too low, we will ask them to call their ISP. Their ISP will verify the speed with their own internal testing software and determine if an onsite service call is needed.

    Here are some general guidelines for choosing the right speed
        * Know how many devices you have. Computers, tablets, smart phones, smart TV's, or anything connected to the             router or Wi-Fi counts.
        * If you are doing casual web browsing and email, you should have 3 Mbps per device.
        * If you are streaming HD (1080p) content you should have 6 Mbps per device.
        * If you are streaming 4K video, you should have 20 Mbps per device.
Windows 10 installed on Windows 7 hardware

    We are seeing more and more computers in our workshop that had Windows 10 installed on an older Windows 7 machine and are now experiencing hardware issues. These can range from no Internet access, video issues, sound issues, poor response times, among others. The first thing we do is consult the computer manufactures website (ie. HP, Dell, Asus, Acer, etc.) and see if there are Windows 10 hardware device drivers. If there are, we will download them and the computer will be easily repaired. If there are no Windows 10 drivers, then we will give the customer the option of reinstalling Windows 7 or purchasing a new computer. Likely, their Windows 7 computer will be 5+ years old, which is the typical lifetime of a computer. Thus we will recommend replacing the computer. However, we would like the opportunity to do a full diagnostic to determine the state of the computer hardware and software. After the diagnostic is complete and you decide to purchase a new computer from us, we will apply your diagnostic fee (up to $79) toward the purchase of the new computer from us. Fruthermore, new computers from Computer Medics come with a 1-year hardware warranty and 30 days of free remote software and hardware support. We prefer to setup the new computer in your home or business and make sure you know how to use it before we leave. We want to make sure your computer purchasing experience is as painless and pleasurable as possible.
Personal Letter from the Owner

           For those of you who are not aware, I have decided to change the frequency of the Computer Medics newsletters to once a month rather than every quarter. The computer field changes faster than every quarter and sometimes there are special events that deserve mentioning. Case in point is the Microsoft Windows 10 Fall Creators Update that was released on 10-17-17. All the details about this update are explained in the next session of this newsletter. First I would like to explain some of the new happenings around Computer Medics.

        First, I would like to introduce you to our newest Computer Medics team member Matt Lewis. Matt has been with us since August. He comes to us with many years of computer and technology experience and several years work experience with a different computer service company. Additionally, with his call center phone experience he has fit in nicely as our phone answering person and remote assistance technician. His pleasant voice and respectful attitude bring a new level of customer service to Computer Medics. Stephen Sullivan has been promoted to our primary onsite residential computer technician. And Justin McNeill has been promoted to a dual role of Sales and Marketing and business computer technician. We are now a team of 8, which makes us stronger and better as we strive to improve our level of customer service.

        Another new development is the introduction of two service plans which we call our Cyber Security Service Plan and Diagnostic Repair Service Plan. We have been offering these service plans to our business customers for the last two years with great success. People love the peace of mind of knowing that no viruses or malware can enter their systems with the Cyber Security plan. We have never had a customer receive a virus or malware with this plan. But if you do, we will remove the virus or malware and rebuild your system for no charge. This does not cover data backup, of which Carbonite Online Backup is still our best recommendation. Additionally, our Diagnostic Repair Service Plan will give you peace of mind knowing that we will take care of all your essential hardware components, so you can continue to work without interruption. The only thing you will pay for is the new hardware cost and the cost to transfer data and setup programs if a new hard drive or new computer is needed.

        Another area we would like to expand is the cleaning and checkup for the Dell computers people purchase from us. Each new computer that we sell comes with a complimentary 1st anniversary computer checkup and cleaning done through our remote assistance service. During the 1st cleaning we suggest people call us at the end of the 2nd year for another checkup and cleaning. Going forward, we are going to be proactive and call people when their 2nd anniversary occurs and invite them for a checkup and cleaning. Typically this will cost $40-$80 depending on how much cleaning and updates are needed.

        Finally, we would like to expand the number of communities we reach with our computer classes. Currently, we teach classes in communities such as The Landings, Bonita Bay, Heritage Pointe, Shell Point, Barkley Place and others. These classes are complimentary and foster greater computer and technology knowledge leading to a more pleasurable computer experience. We teach subjects such as Cyber Security, Maintaining your Computer, Emailing, Top Internet Websites, Social Media, and Frequently Asked Questions. If your community has a club house or other meeting room, please call us and will put you on the calendar for these free computer classes.

Thank you,
Mike Peterson

Microsoft Windows 10 Fall Creators Update

            Microsoft began distributing the Fall Creators Update for Windows 10 starting on Tuesday October 17th. This update will be distributed in small batches to the over 400 million Windows 10 devices. This will take several weeks to complete. When your system is ready to be updated, you will be asked to review your privacy settings (which can be left unchanged) before downloading the update. After it is downloaded and installed, your device will be running Windows 10, version 1703. If you would like to see what version of Windows you are currently running, select the Start button (lower left corner), then select Settings, System, About. It is Microsoft’s plan to distribute a feature Windows update like this every 6 months.

        Before I get into the specific features unveiled with this Windows update, let me start by explaining Microsoft’s overall goal. Microsoft calls it the Universal Windows Platform. Their aim is to create a common core among all Windows devices such as Windows Desktops, Windows Laptops, Windows Phones, Microsoft Surface Tablets, Xbox consoles and the Microsoft Watches. This will create a unified experience (same interface) which will result in a more pleasure user experience and less of a learning curve when picking up a new device. Furthermore, with every update, Microsoft is taking out more and more antiquated operating system code, resulting in faster and faster startup and response time.

          Now I would like to like to highlight a few of the new features included with this Windows update. We consider all of these to be minor and should not cause your computer to crash or give you trouble. First, you can now pin your connections (contacts) to your taskbar from the My People app. This will allow to you quickly contact your favorite people. Second, Windows Defender has been updated to include Ransomware virus protection. Ransomware is the term for a virus that locks your files and asks for money in exchange for unlocking the files. Third, Microsoft Cortana has added a “pick up where you left off” feature when you stop working on an app on one device and pickup another, even if you are using an Apple or Android device. In order for this to work, you must install Cortana on your non-Windows devices. Fourth, the Action Center is getting an upgrade to help sort the priority of tasks. This should help you see what actions are more important than others so you can respond to those first. Fifth, Fluent Design has been implemented. This means Microsoft is adding more transparency and blurring effects to make transitions appear more natural. Sixth, Microsoft has created an Emoji keyboard shortcut (Windows + period) to summon Microsoft’s emoji panel. Finally, Microsoft will allow you to pin websites directly to the taskbar with the Microsoft Edge browser. Look for “Pin this page to the taskbar” option in the browser’s settings. This is similar to the old Windows days when people created website icons on their desktop.

        Here are few tips to consider before downloading the new Windows update. First, since Microsoft is dolling-out the updates slowly, it may take a few weeks before you see it. Since this is a feature update and not a critical update, you can wait for Microsoft to push it to your machine. Second, installing the update may take several minutes and up to several hours depending on the speed of your computer and Internet connection. If your update is not progressing after 1 hour (sometimes it will stall on a certain percentage) we suggest that you reboot your computer by holding the power button down for 10 seconds. Third, if your computer is older, you may want to update your hardware device drivers (video card, network card, motherboard, sound, printer, etc.) before and after you install the update. This is something we always do for those who call us for a computer checkup and cleaning. We recommend people update their drivers at least once per year and especially before the semi-annual Windows update.

        Finally, if you have any questions or concerns before the update or after the update, do not hesitate to call us. We are ready to answer all your questions concerning the Windows update, hardware device driver updates and general computer cleaning. If necessary, we will remotely connect to your computer and take care of any issues.
Letter from the owner

            I would like to thank those of you who have been with us for some period of time during our past 18 years of business. During that period we have gone from dialup internet to high speed internet and basic cell phones to smart phones. Another change is the speed with which information has been disseminated. By the time our quarterly newsletter was published, some of the information was old or irrelevant. Therefore, I have decided to change from interval from quarterly to monthly. Additionally, the Social Media world of Texting, Twittering and FaceBooking has changed the way we digest our information. We are looking for bite-sized articles rather than in-depth analysis. Consequently, I am condensing the newsletters to 1-3 short articles rather than the 4-7 larger articles. Please email me if you have suggestions for future newsletter topics or if you have any specific questions.

Thank you,
Mike Peterson


Hurricane Computer Preparedness

            Everyone should be aware of the imminent threat from Hurricane Irma. I do not want to repeat what other news outlets are reporting. But I want to drill down and cover specific things that you should consider when preparing your computer equipment for the hurricane. The two biggest threats to computer equipment come from water and electrical damage.

            Computers and water do not mix. Here are a few things you can do to mitigate water issues. First, make sure your computer equipment is higher than the expected water level. If you have a 2nd story, take all your equipment upstairs. If your computer comes into contact with water, DO NOT TURN IT ON. We will need to see the computer in our workshop ASAP to disassemble it and dry everything. If the computer is dried quickly, the computer should turn on and operate normally. However, if the computer remains wet inside, it will start to rust and corrode rather quickly.

            When it comes to electrical damage, power fluctuations are far worse on computer equipment than power surges. Power fluctuations are the brief power drops that happen in rapid succession. The best way to prevent these during a hurricane is to unplug the computer equipment. If you must continue to work on your computer be sure to have a functioning battery backup unit. To test your battery backup, simply unplug it from the wall. If the computer immediately shuts off, you will need to replace either the battery or the entire battery backup.

            Additionally, power surges do not enter your home only through your electrical system, they can also enter through your cable and/or phone lines. The best way to prevent damage to connected equipment is to unplug your cable and phone lines. Your cell phone is not affected by surges, unless it is plugged in and being charged by your electrical system.

            Finally, if you decide to evacuate here are a few tips as it relates to your computer equipment. First, print out your passwords if they are stored in your computer or bring along your password notebook. Second, gather your software license codes. They will be important if you have to purchase a new computer and want to reinstall your software. Third, make sure your data backup is current. If you are using an external hard drive, you might want to open the folders and files on the backup drive to make sure they are up-to-date. If you are using Carbonite Online Backup, right click on the Carbonite Online Backup icon next to the clock (round green button). Then click on Launch Carbonite. Look for the green checkmark next to "Your files are safely backed up." If you need help with your backup procedure or any other hurricane computer preparedness questions, please do not hesitate to call us.

            First and foremost, take care of you and your family first. Your property, including your computer equipment can be replaced. Computer Medics will be here to assist you before and after the storm. God Bless you and your families.

AOL Desktop Gold Software

            Most of us probably know someone that still uses the America Online Desktop software. Over the past 30+ years AOL has made numerous changes to its desktop software. However, their latest update brings new changes. Earlier this year, AOL began transitioning their desktop software customers to a monthly subscription based service. This new version, AOL Desktop Gold, will replace all previous versions of the software and all previous versions will no longer function. And their new mandatory subscription service will be $4.99 per month.

            While AOL Desktop Gold will introduce new features to the AOL Desktop software, it will retain the design and features of the previous client versions. The new features are set to include two-step authentication, encryption of personal information stored in the AOL Desktop software, server-side storage of favorites as well as contacts and automatic updating of the Gold software. They are touting the software is "optimized for the speed of broadband internet." Furthermore, this subscription service will include free technical support related to the AOL software and all AOL user accounts. These services include password resets, reinstalling the software and general questions. The primary user on the account will need to forward the email containing the AOL Gold download link to other users on the account that wish to use the software. The new version of the AOL Desktop client supports Windows 7, 8, 8.1 and 10.

            What does this mean for someone currently using AOL? Well the most important thing to take from all of this is that if you want to continue using the AOL Desktop software to access your email, contacts, and favorites, you must subscribe to the AOL Gold subscription service. If you are not using the AOL Desktop software and have been using AOL's website to access your email through an internet browser such as Microsoft Edge, Internet Explorer, Mozilla Firefox, or Google Chrome, then you do not need to subscribe.

            Finally, we, at Computer Medics, have been recommending all AOL users switch to a more modern free web-based email service such as Microsoft's, Google's Gmail, or other email providers. If you are interested in this, please call us and we can help you over the phone with our remote assistance service or we can setup an appointment to come to your home or business. We will step you through the process of creating a new email account, transferring your favorites, addresses, and email (if possible) and setting up email forwarding from your AOL account. Furthermore, we can help you send an email to all your contracts informing them of your new email address and walk you through how to start changing your email address with online vendors and service companies. Please let us know if you need assistance with this as we would be happy to help.

Letter from Mike Peterson

    Before I begin this newsletter, I would like to explain a little about the changes to the newsletter format that I have been thinking about for quite a while. First, I have decided to increase the frequency of the newsletters from quarterly to monthly. The problem with a quarterly interval is the computer field changes more frequently than every 90 days. Sometimes changes and new developments occur on a daily basis. This leads to outdated quarterly newsletter content. Second, as a result of the social media world we live in (Facebook, Twitter, Instagram, etc.) we have come to expect “bite-sized” articles and less in-depth analysis. The social media platforms have really changed how frequently ideas and news are created and consumed. Hopefully, shorter monthly newsletters will result in more efficient and effective information dissemination.

Announcing Computer Medics' New Website

    Summer time is traditionally a slow season for Southwest Florida businesses and this summer is no different. However, we have not been sitting idle. We have been busy working behind the scenes upgrading our website and it is now “live.” We would love to have you check it out and offer any feedback you might have. You can simply reply to this email or click on the Contact Us section. While you are exploring the website, you might notice that we have added some new service plans that you might enjoy seeing.

Computer Medics' Service Plans

     The "Cyber Security Service Plan" is meant for our customers who want a comprehensive solution to viruses and malware as well as periodic cleaning. This plan includes Malwarebytes Cloud and CCleaner Cloud. Malwarebytes Cloud will keep you protected from online threats. If you happen to get a virus or malware, which is highly unlikely, you will not pay any labor for virus or malware cleaning. If your computer needs a complete Windows reinstall due to a virus or malware, we will discount the labor time required to reinstall the Windows operating system. (Note: Data backup and restoration, program reinstallation, printer configurations, etc. are not covered.) The CCleaner Cloud feature of this plan is designed to automatically keep your computer running in top condition. Note: This service plan is not meant to replace your backup plan, such as Carbonite Online Backup or an USB external hard drive. Computer Medics is not responsible for lost or damaged data due to viruses, malware, or hardware failures.

    The "Maintenance Service Plan" is meant for our customers who need and expect high levels of support and do not want to be bothered with frequent small remote assistance bills and surprise repair bills. This plan includes all of the benefits of the "Cyber Security Service Plan." First, we will first try to diagnose and repair your issue through our remote assistance service. If we are unable to diagnose the issue over the phone we will schedule a no-cost onsite service call to take care of your issue. This service plan includes Internet Connectivity Troubleshooting, which is one of our most frequent service calls. This means we will test your modem and work with your internet service providers, typically Comcast or CenturyLink, to restore your service. If the problem is with your router, networking, or computer, we will work on that too. Note: If your issue requires a new part, you will need to pay for the part, but not the labor.