"With modern technology constantly changing, it can be difficult to keep up with. We're here to bridge the gap." - Mike Peterson
Our founder, Mike Peterson, started Computer Medics in 1999 as a sole proprietor out of his home office in Fort Myers, FL. He saw a growing need for onsite computer repair and training, especially among older adults who were just beginning to purchase computers. The business name was chosen patterned after the old time doctors who made house calls, which some of the older seniors could recall. Mike built the business through offering computer classes and technology seminars in different retirement communities, coupled with superior customer service and dedication to “going the extra mile.”
The first major milestone came in 2005 when Mike moved the business to Briarcliff, still operating out of his home, but on a much larger property among other service businesses. During the next few years, the business grew rapidly, but it never lost sight of superior customer service, such as answering phone calls, scheduling appointments quickly, and creating an environment where the customer's questions would be answered in plain English and not technical jargon.
In 2007, Computer Medics began to offer remote assistance support. We anticipated this change would become widely accepted and loved by our customers. This service was made available to local residents as well as those with Northern summer homes. Florida's businesses are dictated by the change in seasons and Computer Medics is no exception. This new remote support offering helped smooth out the seasonal nature of the business and made it stronger.
Over the next few years, Mike saw the growing need for customers who wanted to drop off their computers for repair and began to build the inshop business. However, in 2013 the large influx of customers at Mike’s home necessitated a move to a retail location. Metro Parkway provided Computer Medics with a new place to call home.
Later, Mike saw the growing need for business to business computer and networking support and decided to create a new business division dedicated to their special support needs. Additionally, he recognized the need to provide faster guaranteed turnaround times for inshop service and priority onsite service appointments. This proved to be a great success and added greater customer service.
Today, Computer Medics takes pride and pleasure in providing superior customer service by offering guaranteed, prompt, professional, and reliable computer and networking support for home and business clients via onsite, inshop, and remote service.
Reducing Internet Exposure
Since the invention of the World Wide Web in the 1990's and the resulting complex network of servers and computers, we have been exposed to vast opportunities to connect and transact with other people and companies. On the upside, our lives have been made a little easier through the opportunity to purchase products through the Internet, communicate with people, and have instant access to information. This new internet landscape is ever changing and evolving, introducing new benefits for communicating with others and digesting content such as music, movies, books, etc. On the downside, we have the pressure to be connected 24/7 with our friends, relatives, and business associates resulting in increased levels of stress. Our many digital devices and the inevitable changes after updates and upgrades is adding even more stress and causing us to reevaluate our budgets. Even more troubling is the recent revelation of major companies like Facebook and Amazon who have shared our private information with 3rd party companies without our knowledge. This can lead to identity theft, scamming opportunities and annoying advertising via email, phone calls, and texts. This article is an attempt to help you reduce your internet exposure, thereby reducing the stress that comes with these undesirable activities. Please consider the following action points:
Stop signing up for new online accounts. This means you should guard your email address and only use it with websites that you know are safe and will not share your information. Safe websites might include your doctors, your insurance agents, your banks and brokerages, etc. Unsafe websites might include social networking sites like Facebook, Twitter, Instagram, etc. or websites where you are only transacting with them on a seldom basis. When shopping online we suggest you to check out as a "guest" and not "create an account" unless you plan to come back and purchasing on a regular basis.
Do not post private information, such as your email address, telephone number, physical address, etc. on Facebook, Twitter, Instagram or other social networking sites. It has long been assumed that whatever you post on social media websites is public information that people can search and read. However, Facebook has been recently exposed after it was reported that a 3rd party application had access to private user data. Instead, communicate using phone calls and texts. Or better yet, transaction in person at a local brick-and-mortar store.
Do not use unsafe email providers such as Yahoo, AOL and Earthlink. It has long been known that these 3 providers have issues with security. Every few months there are media reporting major data breaching involving these companies. Our advice is to switch to a "modern" email service such as Gmail or Outlook.com. If you will call us, we will help you create a new email address, transfer your address book to the new email address, setup email forwarding from your old address, and train you on using the new email service. Finally, after you have contacted your friends and family and have changed your email address with your doctors, insurance agents, banks, brokerages, etc. we will help you cancel your old email address.
Avoid rewards programs from merchants such as gas stations, pharmacies, and restaurants. This is a big area. Merchants will ask you for your email address, phone number, address, etc. in exchange for signing you up for their loyalty program. This sounds exciting and can lead to some discounts. But now the merchant has your information which they can use it to advertise you, but even worse sell your information to companies who in turn may sell your information to dubious companies that will attempt to scam you.
In conclusion, the Internet has opened us up to a world of convenience through instant information, online transactions and social networking. However, this has given seedy characters the opportunity to purchase or steal our personal data and even our identity. It is our job to reduce our internet exposure. Hopefully this article has been helpful to this end. Please call or email us if you have any questions or comments. Click on our website if you would like to read past newsletters or would like to explore the many new service opportunities we are offering.