Mike Peterson, started Computer Medics in 1999 as a sole proprietor out of his home office in Fort Myers, FL. He saw a growing need for on-site computer repair and training, especially among older adults who were just beginning to purchase computers. The business name was patterned after the old time doctors who made house calls, which some of the older seniors could recall. Mike began building the business through offering computer classes and technology seminars in different retirement communities.
The first major milestone came in 2005 when Mike moved the business to Briarcliff, still operating out of his home, but on a much larger property among other service businesses. During the next few years, the business grew rapidly, but it never lost sight of superior customer service, such as answering phone calls, scheduling appointments quickly, and creating an environment where the customer's questions would be answered in plain English and not technical jargon.
In 2007, Computer Medics began to offer remote assistance support This change became widely accepted and loved by our customers. The service was made available to local residents as well as those out of state expanding the business' reach.
Over the next few years, Mike saw the growing need for customers who wanted to drop off their computers for repair and began to build the in-shop business. However, in 2013 the large influx of customers at Mike’s home necessitated a move to a retail location. Metro Parkway provided Computer Medics with a new place to call home.
In 2016, Computer Medics added full time commercial support as a result of local business demand. Additionally, there was a need for faster guaranteed turnaround times for both on-site and in-shop service. These proved to be a great success and added greater customer service.
In 2019, Computer Medics added Mac, tablet, console, and mobile support.
Today, Computer Medics takes great pride and pleasure offering guaranteed, prompt, professional, and reliable computer and networking support for commercial and residential customers via on-site, in-shop, and remote service.