STAFF

NEWSLETTERS

Letter from the owner, Mike Peterson

I hope everyone is enjoying the fantastic Florida weather. We welcome back our seasonal residents and tourists. I am overwhelmed when I think about how long Computer Medics has been in business (20 years) and the many wonderful people we have met with some becoming customers and some becoming enduring friends. We look forward to serving you many more years and are grateful for your support. We strive to continue to help you keep up-to-date with the ever change technology needs that you are facing on a day-to-day basis. We have just expanded our service to offer Apple support for iPhones, iPads, iMacs, MacBooks and MacBook Pros. Furthermore, we will fix your mobile devices such as smart phones, tablets, game consoles, etc. Finally, we will continue to teach people the exceptional value of our Maintenance Service Agreements. Please enjoy the newsletter and the Tips and Tricks on the right side bar.

Announcing Apple Support

After 20 years in business supporting Windows computers, Computer Medics of SW Florida is now supporting all Apple products. Bring us your broken iPhone and iPad devices, as well as your iMac, MacBook and MacBook Pro computers. Or if you like, we can come to your home or business too. If you are running the MacOS software (computers) we will add our remote software on your computer, so you can call us for support whenever you need us.
Announcing Mobile Device Repair
 
With the high-tech world becoming more mobile, we have decided the time has come to support and repair mobile devices. And with mobile phones and tablets exceeding $1000, it makes sense to spend money to repair them when they break. Keep in mind that if you are on an accidental insurance plan through your mobile carrier, you will need to contact them first to find out the details of their repair plans. Some plans require you to go through a certified repair vendor. Some will allow you to use a repair shop like ours and then get reimbursed later. Please call or stop by with your mobile device.

Managed Service Agreements

Computer Medics introduced a service program about 3 years ago to our business customers and then expanded it to our residential customers about a year ago. We were hearing two very frustrating things about technology service and repair. First, some people were asking us if there was a way for us to automatically clean and update their computers, instead of waiting until there was a big “emergency” such as a hard drive crash, operating system corruption, or a serious decline in computer performance. Second, some people were asking if there was a way for us to help them with any issue they were having, big or small, and have those questions answered and service performed if necessary, all with a flat monthly or annual fee. That is when we created the Managed Service Agreements. This type of service allows us to remotely monitor and update your computer for potential issues. All MSA customers receive Malwarebytes Endpoint Protection and monitoring software. This advanced version of Malwarebytes blocks potential threats even before you see them on the screen. Finally, a benefit of having one of our higher MSA tiers is faster turnaround on service. Our normal turnaround is 5-7 days, but our Advanced and Premium MSA customers receive 2-3 days or 1-day respectively.

NOTE: Before we can sign you up for a plan, we must clean and check your computer and make sure it can handle our remote monitoring software. Normal charges occur for this service. Please call us for pricing and to sign up for one of our plans.  
Letter from the owner, Mike Peterson

I hope everyone is enjoying the fantastic Florida spring weather. We wish all our seasonal residents safe travels and a wonderful summer season. If you have a computer question or issue during the summer, we invite you to call our workshop for remote assistance. If it is a serious issue, you are welcome to mail your system to us. We will do our computer "magic" and send it back to you in perfect condition. We have just expanded our service to offer Apple support for iPhones, iPads, iMacs, MacBooks and MacBook Pros. Furthermore, we will fix your mobile devices such as smart phones, tablets, game consoles, etc. Finally, we continue to teach people the exceptional value of our Maintenance Service Agreements. Please enjoy the newsletter and the Tips and Tricks on the right side bar.

Malwarebytes Authorized Partner

Our long-awaited Authorized Consumer Malwarebytes Partner Program has been approved. We are now able to sell, manage, and renew Malwarebytes Premium software licenses that our customers purchase. This partnership is intended for our customers that are not currently using one of our MSA (Managed Service Agreements) options, which already includes Malwarebytes protection.

Most people are familiar with the Malwarebytes Free software that we install on every new computer and those whom we help with cleaning and checkups. Malwarebytes Premium adds several layers of protection that no antivirus solution provides on its own. With Malwarebytes Premium licensing you will receive real-time updates, automatic scanning, web protection, anti-exploit protection, anti-malware protection, and anti-ransomware protection. These important protective layers run automatically and will help keep malicious software from being installed on your computer. Infections from these attack avenues often result in the loss of your data, damage to your software, loss of productivity, and possible theft of your identity. All the more reason to upgrade your Malwarebytes software to the Premium version today!

We are able to help install and manage Malwarebytes Premium licenses on all your computers. After we set you up in our system, we will contact you before your license expires and process your payment for another year. This is another detail we can take care of thereby freeing you up to focus on more pressing matters in your business or life.

If you have already purchased Malwarebytes Premium from us or from Malwarebytes directly, you will need to call us when Malwarebytes alerts you to renew your license. Then, next year we will call you to take care of all the details. The price for 1-year is $40/computer, whether you purchase it from us or directly with Malwarebytes. If you would like us to connect to your computer to assist you in downloading, installing, and configuring the software, an additional $40 remote assistance labor charge will apply.

A question we have been asked is, “Do I need Malwarebytes Premium for my smart phone or tablet?” The answer is “no” if those devices are running the Apple iOS software (iPhone and iPad) or the Android operating system (Samsung, LG, Google, Motorola, etc.). If you have other Apple devices that are running the Macintosh OS software, the answer is "yes" (iMac, MacBook, MacBook Pro, MacBook Air, Mac Mini, or a Mac Pro Desktop) or the Windows OS software (Microsoft Surface Tablets, 2-in-1 Laptops, Laptops and Desktops).Please contact us if you would like us to purchase or renew your Malwarebytes Premium license or if you have any other questions.

Support for Windows 7 is Ending

The official Microsoft Windows 7 support end date is 1-14-2020, which is about 9 months away. Windows 7 was released on 7-22-09 and is following the natural 10-year life-cycle of an operating system. After the support ending date, Microsoft will no longer release bug fixes, security patches, and virus protection updates which will leave your computer vulnerable to hackers and potential crashes.

People are asking if it is OK to upgrade their Windows 7 computer to Windows 10. We do not recommend that. Putting Windows 10 on an older computer can make it unstable and introduce problems. Likewise, installing Windows 7 or even Windows 8.1 on newer hardware will cause problems. This quote is directly from Microsoft and can be found at the following website: "Prior versions of Windows, including Windows 7 and Windows 8.1, have limited support when running on new processors and chipsets from manufacturers like Intel, AMD, NVidia, and Qualcomm."
https://support.microsoft.com/en-us/help/13853/windows-lifecycle-fact-sheet.

If you have an older computer, we will recommend replacing it (in some scenarios upgrading your computer may work but this depends on several factors). Anything older than 5 years is considered old in our hyper-changing technology environment. But before we sell you a new computer, we will check the manufacturer's website to see if they have drivers for Windows 10. If they do, we will proceed to install a fresh copy of Windows 10. Otherwise, we will recommend you purchase a new Dell computer from us. We have been selling Dell towers and laptops for over 15 years. We find Dell to be the most reliable brand available. We have a range of computer systems for sale starting with basic entry level models up through business class models. The basic models are ideal for web surfing and checking email online. The business models are for people that need to multitask and expect top performance from their personal computers.

If you purchase a system from us, we want to remind you that Computer Medics is a full-service computer shop and will take care of all the details when we install your new computer: connecting your peripherals and devices (monitors, printers, smartphones, routers, scanners, etc.), transferring data, setting up your personal software and helping you navigate your new Windows 10 system.

Please call us or stop by. We will interview you to find out your needs and match you to a system we have in stock. Or if we feel you need a different system than we have in stock, we can order one specifically for you.
Finally, if you purchase a system through us, we will provide many benefits that other computer companies do not provide, or may provide as an add-on to the price of the computer.

Benefits include:
1. Free consulting time to match your needs and desire to the proper system.
2. Free 30-days of remote assistance support to work out any bugs after the setup.
3. Free 1-year local hardware warranty. Other companies sometimes will send away your computer for a warranty repair.
4. Free 1st year annual computer checkup (via remote assistance).
5. Free removal of your old computer equipment and data destruction of your old hard drive.

Reminders:
1. We repair all Apple Devices (with the exception of iPhone screens)
2. We have Maintenance Service Agreements (MSA) for those who understand the need to have someone monitor their system, update it when necessary and take care of the cost for onsite, in shop and remote service costs when they arise.
3. We are a Carbonite Online Backup Partner. Data is ultimately your responsibility but we never want someone to lose their data. Please consider this a life saving service. Any other questions about data back up can be answered by calling our office at 239-437-4357.
Reducing Internet Exposure

Since the invention of the World Wide Web in the 1990's and the resulting complex network of servers and computers, we have been exposed to vast opportunities to connect and transact with other people and companies. On the upside, our lives have been made a little easier through the opportunity to purchase products through the Internet, communicate with people, and have instant access to information. This new internet landscape is ever changing and evolving, introducing new benefits for communicating with others and digesting content such as music, movies, books, etc. On the downside, we have the pressure to be connected 24/7 with our friends, relatives, and business associates resulting in increased levels of stress. Our many digital devices and the inevitable changes after updates and upgrades is adding even more stress and causing us to reevaluate our budgets. Even more troubling is the recent revelation of major companies like Facebook and Amazon who have shared our private information with 3rd party companies without our knowledge. This can lead to identity theft, scamming opportunities and annoying advertising via email, phone calls, and texts. This article is an attempt to help you reduce your internet exposure, thereby reducing the stress that comes with these undesirable activities. Please consider the following action points:

Stop signing up for new online accounts. This means you should guard your email address and only use it with websites that you know are safe and will not share your information. Safe websites might include your doctors, your insurance agents, your banks and brokerages, etc. Unsafe websites might include social networking sites like Facebook, Twitter, Instagram, etc. or websites where you are only transacting with them on a seldom basis. When shopping online we suggest you to check out as a "guest" and not "create an account" unless you plan to come back and purchasing on a regular basis.

Do not post private information, such as your email address, telephone number, physical address, etc. on Facebook, Twitter, Instagram or other social networking sites. It has long been assumed that whatever you post on social media websites is public information that people can search and read. However, Facebook has been recently exposed after it was reported that a 3rd party application had access to private user data. Instead, communicate using phone calls and texts. Or better yet, transaction in person at a local brick-and-mortar store.
Inspect the website's or application's privacy policy, and security settings. Also, make sure the website is secure. A secure site will begin with the https:// prefix and there will be a picture of a secure lock in the web browser. Applications such as Facebook will let you control which 3rd party applications will have access to your data. Also, there are settings which will allow you to communicate privately with other people.

Do not use unsafe email providers such as Yahoo, AOL and Earthlink. It has long been known that these 3 providers have issues with security. Every few months there are media reporting major data breaching involving these companies. Our advice is to switch to a "modern" email service such as Gmail or Outlook.com. If you will call us, we will help you create a new email address, transfer your address book to the new email address, setup email forwarding from your old address, and train you on using the new email service. Finally, after you have contacted your friends and family and have changed your email address with your doctors, insurance agents, banks, brokerages, etc. we will help you cancel your old email address.

Avoid rewards programs from merchants such as gas stations, pharmacies, and restaurants. This is a big area. Merchants will ask you for your email address, phone number, address, etc. in exchange for signing you up for their loyalty program. This sounds exciting and can lead to some discounts. But now the merchant has your information which they can use it to advertise you, but even worse sell your information to companies who in turn may sell your information to dubious companies that will attempt to scam you.

In conclusion, the Internet has opened us up to a world of convenience through instant information, online transactions and social networking. However, this has given seedy characters the opportunity to purchase or steal our personal data and even our identity. It is our job to reduce our internet exposure. Hopefully this article has been helpful to this end. Please call or email us if you have any questions or comments.

Letter from Mike Peterson


This month's newsletter is comprised of a collection of small issues that we want to make our customers aware of. If you would like to dig deeper into these topics or have specific questions, please give us a call or send us an email. We would be happy to answer all your questions.


Windows 7 Support is Ending Soon

The official Microsoft Windows 7 support end date is 1-12-2020, which about 20 months away. This is the natural 10-year life-cycle of an operating system. Windows 7 was released on 7-22-09. This means that Microsoft will no longer release bug fixes, security patches, and virus protection updates. This will leave your computer vulnerable to hackers and potential crashes. People are asking about upgrading to Windows 10. We do not recommend that. Putting Windows 10 on an old computer can make it unstable and introduce issues. We recommend replacing the computer. We have been selling Dell desktops, laptops and tablets for about 15 years. We will take care of all the work transferring data and setting up software and peripherals on your new computer.

Never Turn Off Windows Firewall

Many of our customers have been following the advice of Internet Gurus and turning off their Windows Firewall. They claim that this is necessary to install programs and updates. This is not true. You should never turn off your Windows Firewall. You will open up your computer to hackers and malware.

Malwarebytes is Always OK to Update/Upgrade

Malwarebytes Premium is always updating and upgrading their software in order to keep up with the scammers and hackers and to block their attempts to access our computers. If you ever see a Malwarebytes update or upgrade, always proceed and allow it.

Snowbirds and Remote Assistance Support

Over the last few years we have noticed a trend of more and more snowbirds calling us throughout the summer with various technical issues and questions. We have a very good remote assistance system in place to handle these issues and questions. And we have a new Maintenance Service Agreement to cover calls such as these. For $25/month/computer, you can call us as many times as you like. Many people like the convenience of having a trusted technician available when they need it. You can still call on an as needed basis for our normal $40/30-minutes of support. These MSA contracts are popular for our local residents too. And for $40/month/computer we will cover onsite and remote assistance support calls. Please call us for more details. Finally, if you have friends and relatives up north that need technical support, they can call us too.

Windows Update 1803

Microsoft recently released another major update to Windows 10. These major updates are "pushed" automatically to people's computers. You can choose to postpoen updates, but you can not block them. After this recent 1803 update, we have been receiving calls from people who have been experiencing strange issues, such has having trouble loading Windows, trouble connecting to the Internet, and some issues with Microsoft Edge. Most of these issues are related to people who have upgraded to Windows 10 on a Windows 7 computer that did not have Windows 10 support. Please call us if you have any issues after updating Windows.

Hughes.net Internet Service Provider

Recently we have started receiving calls from people who have switched to a satellite Internet Provider called Hughes.net. They switched because of the poor customer service they received through Comcast or Centurylink. However, after switching to Hughes.net they starting experiencing poor Internet performance. After we investigate, we find their ping times are much too high and their upload speeds are much too low. This is the nature of Satellite communication. The download speeds are fantastic, but the upload speeds are terrible. It is a long way to the satellite. We are encouraging people to swith back to Comcast or Centurylink and try to endure their poor customer service.

Hurricane Preparedness


It is time to have our annual "Hurricane Preparedness" conversation. Though, this year everyone should be listening. Last year brought Hurricane Irma. It could have been a disaster, but God had favor on us. After the hurricane, we made some assessments and told ourselves we would be better prepared next time. Here are some general guidelines to prepare for the next hurricane and keep your computer equipment safe.


   Move your computer equipment up off the floor. After Irma, we discovered that water was a bigger problem than wind. So, move your computer equipment up off the floor at least 3FT (or higher if you live near the coast or flood prone areas).


   Unplug your computer equipment from the wall. After Irma, we (at Computer Medics) came back to find several battery backups that were damaged. Thankfully, none of the computer equipment was damaged. So, the battery backup "laid down its life" for us. Before the next hurricane, we will turn off and unplug the battery backup units. Tip: The effective life of a battery backup is 3-5 years. If yours is older, we recommend replacing it. Call us for details.


   Send in your battery backup warranty cards. Some of the battery backups have $75,000 of warranty protection, but only if you register the device before it fails.


   Backup your data. With the availability of automatic cloud backup services, like Carbonite, this is less of an issue. However, if you have a business it is a good idea to have your data backed up to an external hard drive. Otherwise, if your computer is damaged during the storm it could take days for Carbonite to restore all your data. In addition, Computer Medics has a cloud backup system that can image your hard drive. If it fails, we can install a new hard drive and you will be up and running in a matter of hours. This cloud backup solution is not only important for hurricane preparedness, but critical for everyday use since hard drives can fail or be stolen at any time.


   Have a secondary Internet Connection. After Irma, we had power back on at our business within 48-hours. However, it took Comcast another 2 days to restore our internet connection. During that downtime, we used a Verizon Wi-Fi hotspot from a Verizon MiFi device (about the size of dinner roll). Be warned, if you do not have an Unlimited Data Plan, you need to be careful and not stream many videos, or you could end up with large data overages on your monthly bill. Also, as an backup for Comcast, Computer Medics has a monthly service plan with a router that will automatically switch to a cellular internet service if your Comcast connection fails. Please call us for details.


   Have a secondary source of power. This could be a whole-house generator, a portable generator, or inverters to plug into your car to charge your cell phones and other rechargeable devices. Also, remember the long lines for gas stations and the gas shortages. Prepare early and make sure your car gas tanks are full in case you have to evacuate. Furthermore, have enough gas to run your generator for at least 4 days. Our personal portable generator burned gas at a rate of ½ gallon per hour. We ran it all night to cool our fridges, freezers, and run window AC units. Our family was without power for 14 days after Irma, 8 days after Wilma (2005), and 7 days after Charley (2004).


   Finally, if you are forced to evacuate, which many did during Irma, you should have a list of valuables and important papers that you should take with you. Things such as medications, jewelry, computers, passports, titles, family pictures, etc. Do not wait until the evacuation order is announced before preparing this list.


Support for Windows 7 is ending


The official Microsoft Windows 7 support end date is 1-14-2020, which is about 18 months away. Windows 7 was released on 7-22-09 and is following the natural 10-year life-cycle of an operating system. After the support ending date, Microsoft will no longer release bug fixes, security patches, and virus protection updates which will leave your computer vulnerable to hackers and potential crashes. 


People are asking if it is OK to upgrade their Windows 7 computer to Windows 10. We do not recommend that. Putting Windows 10 on an older computer can make it unstable and introduce problems. Likewise, installing Windows 7 or even Winodws 8.1 on newer hardware will cause problems. This quote is directly from Microsoft and can be found at the following website: https://support.microsoft.com/en-us/help/13853/windows-lifecycle-fact-sheet.


     "Prior versions of Windows, including Windows 7 and Windows 8.1, have limited support when running on new processors and chipsets from manufacturers like Intel, AMD, NVidia, and Qualcomm."   


If you have an older computer, we will recommend upgrading or replacing it. Anything older than 5 years is considered old in our hyper-changing technology environment. But before we sell you a new computer, we will check the manufacturer's website to see if they have drivers for Windows 10. If they do, we will proceed to install a fresh copy of Windows 10. Otherwise, you will recommend you purchase a new computer. We have been selling Dell towers and laptops for over 15 years. We find Dell to be the most reliable brand available. We have a range of computer systems for sale starting with basic entry level models up through business class models. The basic models are ideal for web surfing and checking email online. The business models are for people that need to multitask and expect top performance from their personal computers. The Dell computers in stock here at Computer Medics are available in comfortable sizes. The desktop computer systems come in small and mid-size form factors. The laptop computer systems range from a 13" screen size up to a 17" screen size. We are a full-service computer shop and will take care of all the details when installing your new computer: connecting peripherals and devices, transferring data, setting up software and helping you navigate your new Windows 10 system. Please click on our website to the computers we have in stock. Additionally, we can order any configuration you may need for your particular applications.

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Letter from Mike Peterson


Fall is a time we look forward to. The weather is getting cooler and the air is getting dryer. Soon we will be getting ready for the Holidays and looking forward to all our friends and family that will visit our warm winter wonderland. Thank you for your continued support of our business. We look forward to serving you in 2019 and beyond.


Java Software Ending


The Java software will no longer be provided from Oracle as a standalone application around the time Microsoft stops supporting Windows 7 in 2020. If a program still needs Java to run, the software company will have to include it within their program. For example, Pogo Games or bank deposit applications will have to start including Java with the program itself and not as separate stand-alone download. The main reason for this is because people continue to use the main program but never update the Java download resulting in computer system vulnerabilities. These problems have led Oracle to change the way they distribute their software updates. Fortunately, Computer Medics has known about these exploits for years and has been proactively uninstalling Java. We only leave the software installed if you have an active program requiring it.


Flash Player Should Never Be Downloaded


Adobe Flash Player is a program that is used to stream audio and video. In the past, it was a stand-alone program that had to be downloaded and installed. Now the program code is built into the latest Internet Browsers such as Edge, Chrome, and Firefox. Only older outdated browsers such as Internet Explorer needed it. Therefore, you should never download any program that claims to be “Flash Player.” This is a common tactic that scammers employ to gain access to your computer and plant malware to steal your personal data or information. Incidentally, if you are still using Internet Explorer, you NEED to upgrade to a more modern browser. Please call us for assistance.


Windows 1803 Update


The Windows 1803 update is causing some Office programs (Word/Excel/PowerPoint/Outlook) to stop working. The fix is to reinstall the Office software. If we must reinstall Office, we are going to ask you for your license key or Microsoft account information. If you purchased the software from us, we may have recorded it. If you cannot find the license or account information, you will need to purchase a new copy. This is not all bad since most people experiencing this issue are using older versions, such as Office 2003, 2007 or 2010.


Managed Service Agreements


The most exciting thing to happen to Computer Medics since our inception 20 years ago, has been the introduction of Managed Service Agreements. We started with our business customers about 2 years ago and recently introduced them to our residential customers. The basic idea is that we manage your computer equipment so that you don't have to worry about annoying interruptions and costly repairs. These service contracts can provide remote support, on-site support, in-shop support, replacement parts, server and networking support, data backup, malware protection, proactive monitoring, and even the hardware itself. Our service plans start at $25/month/computer. Please call us if you have any questions or are interested in signing up.

Letter from Mike Peterson


Fall is finally upon us! It is great to connect with our seasonal residents again. We are looking forward to a prosperous winter season and beyond. We are continuing to sign people up to our Maintenance Service Agreements (MSA). People love the peace of mind of having a computer professional always monitoring their system. Windows 10 is dependent on frequent updates to add new features, correct problems, and make it more secure. We install these updates when you are not using the computer, so you can quickly get to business when you sit down at your computer and not have to wait minutes or hours for updates to finish installing. Additionally, our MSA’s come with Malwarebytes Endpoint Protection, which blocks unwanted Malware before you even see it pop up on your screen. But the best part of our MSA’s is the availability of a computer technician to remotely connect to your computer or come to your home or business to resolve any problem, large or small. Please call us for more details.


Announcing Phone, Tablet, and Laptop Screen Repair and Game Console Repair


To provide more services that our customers want and need, we are announcing phone, tablet, and laptop screen repair and game console repair. We have purchased the equipment and have been perfecting our skills and are now ready to offer this service to our customers. We offer a 1-year hardware warranty on all our parts! Please call us if you have any questions.


New Workshop Hours


Effective 11-01-2018, our new hours are Monday - Friday, 9AM - 5PM and Saturday by appointment. This does not mean we won’t be working after hours on your in-shop and on-site repairs. It just means we will not be regularly staffing the workshop after 5pm.


New Labor Rates


We are simplifying our labor rates from 9 options down to 4. We have implemented the following labor rates effective 11-01-2018 .

 

Standard: $99/hour, 5-7 business days

Expedited: $149/hour, 2-3 business days

Priority: $199/hour, 1 business day

Remote: $40/30-minutes, calls are queued

Letter from Mike Peterson


I hope everyone had a nice Thanksgiving. Christmas is right around the corner. If I do not have the chance to meet you before then, I would like to wish you and your family happy holidays and a prosperous new year. I am overwhelmed when I think about how long Computer Medics has been in business (20 years) and the many wonderful people we have met along the way. We look forward to serving you again in 2019 and are grateful for your support.


Welcome Our New Sales Representative


Ryan Workman is the most recent addition to the Computer Medics team. He is new to the area, arriving from Wisconsin only 3 months ago to be closer to his family. Moving here was an easy decision for Ryan after enduring 35 years of Wisconsin winters. He figured, why spend 8 months a year waiting for sunshine and warm weather to return when he could live in the sunshine state where it is warm year-round? The hardest part for him was the 1500 miles he had to drive to get here. He was worried about the possibility of a vehicle breakdown, so he had a trusted mechanic look it over. In addition, Ryan purchased a roadside assistance plan in case anything happened along the way. Thankfully, he made it without incident and has been busy acclimating himself to the Florida lifestyle.


Ryan’s goal with Computer Medics will be to clearly translate the value of our Managed Service Agreements (MSA). For years we have been operating on a break-fix model. But why wait for a breakdown and spend hundreds or thousands of dollars fixing or replacing your computer, not to mention the stress of possibly losing your data and experiencing downtime? Our MSA customers have access to an entire team of experts who will monitor, manage and maintain your technology to keep it healthy and running smoothly. We will spot issues and proactively resolve them before they turn into big problems. We have multiple MSA levels to fit the needs of all businesses and homeowners, be it by phone, remote, in-shop, or on-site. Please call, email, or stop by and say "hello" to Ryan and ask him about our Managed Service Agreements.


Windows 1809 Update


Microsoft has been releasing large Windows 10 updates every 6 months or so. The latest update, 1809 was released in September 2018. In the past, it was the customer’s responsibility to run these large updates. Now, Microsoft is pushing updates to all Windows 10 computers and instead of releasing the updates all on one day, they incrementally push them out. This has led to some computers receiving the updates too soon before the updates have been fully tested on a variety of systems. Due to two major issues with the 1809 update, Microsoft has suspended it until further notice. The first issue caused systems with only one storage drive to delete personal files (documents, pictures, videos, etc.). The second issue caused Windows to need to be re-activated. If you encounter either one of these issues, a temporary solution is to perform a Windows System Restore to a point just before the 1809 update. Please call us if you need help with this or any other issues. We’re here to help.

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